Spa Etiquette
The Luxury Collection Spas facility is an oasis of serenity, relaxation and rejuvenation. To maintain this tranquil environment, we ask that you are respectful of others’ privacy, speak softly, and deactivate any disruptive communication devices, such as mobile phones or pagers. The following may vary by location. Please contact the spa directly with any questions regarding specific spa policies and etiquette.

What to Wear
We will provide you with a robe and slippers to wear while visiting our spas and you will be assigned a locker to store your personal belongings. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment. We require that swimming attire be worn in all sauna, and steam facilities. Clothing is optional in these areas designated by gender.

Storing Valuables
All lockers in the premises will have a security Key, we recommend that you leave valuable personal items in the Lockers only. We are not responsible for any loss or damage of unattended items.

Late Arrival Time
We ask that you arrive at least 5-10 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.

Cancelling a Spa Reservation
We request that all guests using the spa extend a 24-hour cancellation notice. If less than 24-hours notice is given, a service charge may be posted to the credit card number noted at the time of booking.

Spa Treatment Selection
A full menu of spa treatment offerings is listed on our web site and shop menu. If you feel you would like assistance in choosing a service, we recommend calling the spa directly and speaking to one of our knowledgeable staff members. A discussion with our reception staff can often help you decide between specific types of spa treatment offerings depending on whether your goal is simply relaxation or more therapeutic in nature.

Special Health Considerations
If you have any health concerns or are pregnant, please be sure to notify our spa staff when booking your treatment. Our reservationists can offer guidance as to which treatments will be the most beneficial and those that should be avoided due to physical limitations or sensitivity.

Steam and Sauna
Sauna and steam are beneficial facets of the spa hotel experience, but should always be used in moderation. Proper usage time will vary, but there are some general guidelines that most individuals who are in good health can follow. If you are looking to warm and relax your muscles, we recommend 12-15 minutes in the dry heat of the sauna. The wet heat of the steam room is effective in opening pores and awakening the respiratory system; for this, we recommend a 5-6minute timeframe.

Alcoholic Beverages and Spas
We recommend that you do not consume alcohol during or immediately after your spa treatments.
Personal Preferences
Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience. We would like to note that all of our therapists are professionally trained and will offer you the highest standard of service with continuous consideration for your comfort level.

Gratuities
Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience. Gratuities for these efforts are greatly appreciated and can be either given directly to the staff member, or extended at the front desk of the spa facility. Standard practice for excellent service ranges from a 10-20% gratuity.

Payment
We accept all major credit cards, cheque and cash.

Spa Gift Certificates
You may purchase gift certificates for a specific amount or for particular services at the reception desk of the spa or through our website if available. Please call the spa to confirm availability.

Minimum Age
Guests must be at least 18 years of age to experience a spa treatment. If necessary Parents must supervise under 18 years. If available, salon services are offered to guests of all ages.

Feedback
If your experience at our spa has not met your expectations, we request that you speak with the spa manager on duty before leaving the facility. If unavailable, please feel free to call the spa to discuss the issue at a later date.

Prices
All prices are in Nepalese Rupees. Treatments and prices are subject to change without prior notice.